The Pines Quick Facts - Seniors Advocate

Facility	The Pines	Service type	Long-Term Care
Health authority	Northern Health	Regulation/Legislation	Hospital Act
Street address	800 Centre St.	Accreditation status	Accredited
City/postal code	Burns Lake/V0J1E0	Accreditation expiry date	not available
Phone number	(250) 692-2490	Contact for complaints	Residential Care Team Lead
Operator (type)	Northern Health (Health Authority)	Phone number of complaint contact	(250) 692-2494
Opened	1992	Personal spending account	Yes
Councils	Family Council, Combined Resident & Family Council	Visitor parking (cost)	Yes (no fee)
Co-located with a publicly subsidized assisted living residence	No
Wait time*	From 14 to 416 days, with an average of 215 days
Current language(s) spoken by staff	English, French, Carrier, Low German, Mandarin
Indigenous territory	Wet'suwet'en peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	n/a
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2024)		Room Configuration (excluding short-stay beds) (as of March 31, 2024)
Private beds (not publicly funded)	0	Single occupancy	25
Publicly funded beds (short and long-term)	36	Double occupancy	5
Total beds	36	Other occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	No
Non-regulated services (care aides)	No	Plant/building maintenance	No
Food services provided by	Operator	Food prepared and cooked on site	No

Source: Facility

Funding	2022/23	2023/24
Total direct care hours (hours per resident per day)	3.42	3.44
Nursing care hours (hours per resident per day)	2.96	2.96
Registered Nurse (hours per resident per day)	0.00	0.00
Licensed Practical Nurse (hours per resident per day)	1.01	1.01
Care Aide (hours per resident per day)	1.94	1.94
Allied health hours (hours per resident per day)	0.46	0.48
Food costs per resident per day (actual cost)	$12.36	$13.31
Facility per diem rate	n/a	n/a
Monthly client rate for a publicly subsidized bed (single)	From $1,338 to $3,847 with an average of $1,806	From $1,417 to $3,974 with an average of $1,708

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2023/24
Complaints
Number of licensing complaints	0	Number of substantiated licensing complaints	0

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.5	Medication error with adverse event	0	0.0	0.2
Abuse / neglect	0	0.0	0.9	Missing or wandering person	0	0.0	1.1
Fall with injury/adverse event	0	0.0	8.2	Other injury	0	0.0	2.3
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	0	0.0	3.5
Unexpected Illness	0	0.0	20.9	Attempted suicide	0	0.0	0.1
Expected death	2	5.6	23.6	Other - clinical	0	0.0	0.8
Unexpected death	0	0.0	0.8	Other - service delivery	0	0.0	0.9

Inspections
Risk rating	n/a	Risk score	n/a
Number of inspections	1	Number of licensing infractions found	0

Licensing Infractions
Licensing	0	Nutrition & food services	0
Physical facility, equipment & furnishings	0	Medication	0
Staffing	0	Program	0
Policies & procedures	0	Records & reporting	0
Care & supervision	0	Resident Bill of Rights	0
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2023/24)	Facility	B.C.
Average age of population	80	83
Percent female	63.5%	63.2%
Percent 85 years or older	45.9%	52.5%
Percent younger than 65 years	6.1%	5.3%
Average length of stay (days)	1,520	829
Percent of residents diagnosed with depression	11.0%	22.2%
Percent of residents dependent in activities of daily living	21.3%	31.7%
Percent of residents in a wheelchair	50.7%	54.1%
Percent of residents with dementia (mild to severe)	48.5%	62.1%
Percent of residents with severe cognitive impairment (includes severe dementia)	18.4%	27.0%
Percent of residents with physically abusive behaviour	5.9%	8.3%
Average index of social engagement	3.0	2.8
Percent of residents with low social engagement	44.9%	46.2%
Case mix index	0.56	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2023/24)	Facility	B.C.
Percent of residents receiving physical therapy	0.7%	11.0%
Percent of residents receiving recreation therapy	74.3%	31.7%
Percent of residents receiving occupational therapy	1.5%	5.2%
Percent of residents receiving depression medication	56.6%	51.6%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	27.2%	27.7%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	30.2%	35.3%
Percent of residents taking nine or more medications	51.5%	46.2%
Percent of residents with daily physical restraints	6.2%	6.0%
Percent of residents with falls in the last 30 days	7.0%	12.3%
Percent of residents with a worsened pressure ulcer	2.6%	2.1%
Percent of residents with four or more emergency room visits	9.5%	1.1%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2023/24)	Facility	B.C.
Percent of residents vaccinated for influenza	50.0%	84.3%
Percent of health care workers vaccinated for influenza	29.4%	35.5%
Percent of residents vaccinated for COVID-19	50.0%	75.2%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to The Pines website