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October 2022

Facility James Bay Care Centre Service Type Long-Term Care
Health authority Vancouver Island Health Regulation/Legislation Community Care & Assisted Living Act
Street address 336 Simcoe St. Accreditation status Accredited
City/postal code Victoria Accreditation expiry date not available
Phone number (250) 388-6457 Contact for complaints Executive Director
Operator (Type) Revera Long Term Care Inc. (For Profit) Phone number of complaint contact (250) 388-6457 x2002
Opened 1971 Personal spending account Yes
Councils Resident Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 3 to 168 days, with an average of 40 days
Current language(s) spoken by staff English, Tagalog, German, Cantonese, Korean, Spanish, Portugese
Indigenous Territory Lekwungen peoples and the Songhees and Esquimalt Nations

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Clothing labelling fee
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 95
Publicly funded beds (short and long-term) 115 Double Occupancy 10
Total beds 115 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.36 3.36
Nursing care hours (hours per resident per day) 3.00 3.01
Registered Nurse (hours per resident per day) 0.20 0.20
Licensed Practical Nurse (hours per resident per day) 0.55 0.55
Care Aide (hours per resident per day) 2.25 2.26
Allied health hours (hours per resident per day) 0.36 0.35
Food costs per resident per day (actual cost) 2 $8.59 $10.02
Facility per diem rate2 $255.47 $262.98

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 1 Number substantiated licensing complaints 1
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 1 0.9 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 3 2.6 1.0
Fall with injury / Adverse event 20 17.4 9.2 Other injury 1 0.9 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 3 2.6 4.6
Unexpected illness 5 4.3 20.3 Attempted suicide 0 0.0 0.1
Expected death 25 21.7 26.8 Other - clinical 0 0.0 0.8
Unexpected death 8 7.0 0.8 Other - service delivery 1 0.9 1.4
Inspections
Risk Rating n/a Risk Score n/a
Number of Inspections 1 Number of licensing infractions found 9
Licensing Infractions
Licensing 0 Nutrition & food services 1
Physical facility, equipment & furnishings 0 Medication 2
Staffing 2 Program 0
Policies & procedures 0 Records & reporting 3
Care & supervision 0 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other n/a

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 84 83
Percent female 77.2% 63.2%
Percent 85 years or older 51.9% 53.4%
Percent younger than 65 years 3.4% 5.8%
Average length of stay (days) 794 855
Percent of residents diagnosed with depression 31.0% 23.3%
Percent of residents dependent in activities of daily living 17.4% 32.0%
Percent of residents in a wheelchair 38.7% 52.8%
Percent of residents with dementia (mild to severe) 70.5% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 25.4% 27.9%
Percent of residents with physically abusive behaviour 10.8% 8.8%
Average index of social engagement 3.1 2.7
Percent of residents with low social engagement 38.3% 49.3%
Case mix index 0.57 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 0.4% 10.9%
Percent of residents receiving recreation therapy 36.1% 30.1%
Percent of residents receiving occupational therapy 0.0% 5.7%
Percent of residents receiving depression medication 59.1% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 22.9% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 27.2% 34.0%
Percent of residents with daily physical restraints 1.0% 6.4%
Percent of residents with falls in the last 30 days 15.4% 12.9%
Percent of residents with a worsened pressure ulcer 1.9% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza 98.2% 90.2%
Percent of health care workers vaccinated for influenza n/a 53.7%
Percent of residents vaccinated for COVID-19 98.3% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility