Lakeview Care Centre Quick Facts
| Facility | Lakeview Care Centre | Service Type | Long-Term Care |
|---|---|---|---|
| Health authority | Vancouver Coastal Health | Regulation/Legislation | Hospital Act |
| Street address | 3490 Porter Street | Accreditation status | Unknown |
| City/postal code | Vancouver/V5N5W4 | Accreditation expiry date | not available |
| Phone number | (604) 874-2803 | Contact for complaints | Executive Director / Director of Care |
| Operator (Type) | AgeCare (Revera Inc) (For Profit) | Phone number of complaint contact | (604) 874-2803 x2228 / (604) 874-2803 x2321 |
| Opened | 1993 | Personal spending account | Yes |
| Councils | Resident Council, Family Council | Visitor parking (cost) | No |
| Meetings held | Regular Schedule | Co-located with an assisted living residence | No |
| Wait Time | From 4 to 289 days, with an average of 51 days | ||
| Current language(s) spoken by staff | English, Cantonese, Mandarin, Korean, Tagalog, Hindi, Spanish, Vietnamese | ||
| Indigenous Territory | Musqueam, Tsleil-Waututh and Squamish peoples | ||
Source: 1. Facility; 2. Health Authority; 3.Ministry of Health
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | n/a |
| Telephone monthly service included | No | ||
| Internet monthly service included | Yes | ||
Source: Facility
| Beds (as of March 31, 2023) | Room Configuration (excluding short-stay beds) (as of March 31, 2023) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 0 | Single Occupancy | 105 |
| Publicly funded beds (short and long-term) | 177 | Double Occupancy | 36 |
| Total beds | 177 | Other Occupancy | 0 |
Source: 1. Ministry of Health; 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | Yes |
| Non-regulated services (care aides) | No | Plant/building maintenance | Yes |
| Food services provided by | Outside Contractor | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2021/22 | 2022/23 |
|---|---|---|
| Total direct care hours (hours per resident per day) | 3.34 | 3.36 |
| Nursing care hours (hours per resident per day) | 2.99 | 3.00 |
| Registered Nurse (hours per resident per day) | 0.29 | 0.29 |
| Licensed Practical Nurse (hours per resident per day) | 0.66 | 0.66 |
| Care Aide (hours per resident per day) | 2.04 | 2.05 |
| Allied health hours (hours per resident per day) | 0.36 | 0.36 |
| Food costs per resident per day (actual cost) | $9.50 | $8.10 |
| Facility per diem rate | $238.31 | $248.17 |
| Monthly client rate for publicly funded bed (single) | From $1,237 to $3,576 with an average of $1,520 | From $1,338 to $3,847 with an average of $1,602 |
Source: 1. Ministry of Health; 2. Health Authority
| Licensing, 2022/23 | |||
|---|---|---|---|
| Complaints | |||
| Number of licensing complaints | 0 | Number of substantiated licensing complaints | 0 |
| Incidents | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 0 | 0.0 | 0.9 | Medication error with adverse event | 1 | 0.6 | 0.3 |
| Abuse / neglect | 0 | 0.0 | 0.8 | Missing or wandering person | 0 | 0.0 | 0.7 |
| Fall with injury/adverse event | 19 | 10.7 | 8.6 | Other injury | 3 | 1.7 | 1.9 |
| Food or other poisoning | 0 | 0.0 | 0.1 | Aggressive behaviour | 0 | 0.0 | 3.7 |
| Unexpected Illness | 40 | 22.6 | 21.0 | Attempted suicide | 0 | 0.0 | 0.1 |
| Expected death | 50 | 28.2 | 25.5 | Other - clinical | 2 | 1.1 | 0.8 |
| Unexpected death | 0 | 0.0 | 0.7 | Other - service delivery | 0 | 0.0 | 0.7 |
| Inspections | |||
|---|---|---|---|
| Risk Rating | Low | Risk Score | 4 |
| Number of Inspections | 5 | Number of licensing infractions found | 6 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 0 | Medication | 1 |
| Staffing | 1 | Program | 0 |
| Policies & procedures | 0 | Records & reporting | 3 |
| Care & supervision | 1 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 0 | Other | 0 |
Source: Health Authority
| Resident Profile (2022/23) | Facility | B.C. |
|---|---|---|
| Average age of population | 87 | 83 |
| Percent female | 63.0% | 63.3% |
| Percent 85 years or older | 68.9% | 52.8% |
| Percent younger than 65 years | 0.3% | 5.6% |
| Average length of stay (days) | 1,334 | 817 |
| Percent of residents diagnosed with depression | 16.4% | 22.9% |
| Percent of residents dependent in activities of daily living | 24.6% | 32.4% |
| Percent of residents in a wheelchair | 44.9% | 53.3% |
| Percent of residents with dementia (mild to severe) | 60.6% | 62.9% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 26.1% | 27.5% |
| Percent of residents with physically abusive behaviour | 6.0% | 8.4% |
| Average index of social engagement | 4.3 | 2.7 |
| Percent of residents with low social engagement | 14.2% | 48.0% |
| Case mix index | 0.57 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2022/23) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 6.4% | 11.1% |
| Percent of residents receiving recreation therapy | 0.2% | 30.3% |
| Percent of residents receiving occupational therapy | 0.4% | 5.5% |
| Percent of residents receiving depression medication | 38.7% | 51.3% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 18.2% | 27.9% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 18.9% | 34.9% |
| Percent of residents taking nine or more medications | 38.3% | 44.6% |
| Percent of residents with daily physical restraints | 6.1% | 6.0% |
| Percent of residents with falls in the last 30 days | 15.8% | 12.8% |
| Percent of residents with a worsened pressure ulcer | 2.5% | 2.2% |
| Percent of residents with four or more emergency room visits | 1.3% | 1.4% |
Source: 1. Canadian Institute for Health Information; 2. Health Authority
| Vaccination Coverage (2022/23) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | 94.3% | 87.5% |
| Percent of health care workers vaccinated for influenza | 51.7% | 39.1% |
| Percent of residents vaccinated for COVID-19 | 80.0% | 84.0% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility