Heritage Village – Seniors Advocate

Facility	Heritage Village	Service Type	Long-Term Care
Health authority	Fraser Health	Regulation/Legislation	Hospital Act
Street address	7525 Topaz Dr	Accreditation status	Accredited
City/postal code	Chilliwack/V2R3C9	Accreditation expiry date	not available
Phone number	(604) 858-1833	Contact for complaints	Manager of Operations - Kendall Korda
Operator (Type)	Fraser Health (Health Authority)	Phone number of complaint contact	(604) 793-7131
Opened	1993	Personal spending account	Yes
Councils	Resident Council/Family Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	No
Wait Time	From 1 to 315 days, with an average of 51 days
Current language(s) spoken by staff	English, Punjabi
Indigenous Territory	Stó:lō peoples

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	Hairdressing services, foot care, nurse etc.
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	0	Single Occupancy	64
Publicly funded beds (short and long-term)	100	Double Occupancy	12
Total beds	100	Other Occupancy	3

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	No	Housekeeping services	Yes
Non-regulated services (care aides)	No	Plant/building maintenance	Yes
Food services provided by	Operator	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.52	3.55
Nursing care hours (hours per resident per day)	3.08	3.08
Registered Nurse (hours per resident per day)	0.23	0.23
Licensed Practical Nurse (hours per resident per day)	0.60	0.60
Care Aide (hours per resident per day)	2.25	2.25
Allied health hours (hours per resident per day)	0.44	0.47
Food costs per resident per day (actual cost)	$8.75	$6.99
Facility per diem rate	n/a	n/a
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $1,736	From $1,338 to $3,847 with an average of $1,888

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	3	Number of substantiated licensing complaints	1

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	0	0.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	0	0.0	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	9	9.0	8.6	Other injury	0	0.0	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	0	0.0	3.7
Unexpected Illness	12	12.0	21.0	Attempted suicide	1	1.0	0.1
Expected death	34	34.0	25.5	Other - clinical	0	0.0	0.8
Unexpected death	0	0.0	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Low	Risk Score	8
Number of Inspections	3	Number of licensing infractions found	6

Licensing Infractions
Licensing	0	Nutrition & food services
Physical facility, equipment & furnishings	0	Medication
Staffing	0	Program
Policies & procedures	0	Records & reporting
Care & supervision	5	Resident Bill of Rights
Hygiene & communicable disease control	1	Other

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	81	83
Percent female	67.9%	63.3%
Percent 85 years or older	41.0%	52.8%
Percent younger than 65 years	6.1%	5.6%
Average length of stay (days)	1,451	817
Percent of residents diagnosed with depression	11.0%	22.9%
Percent of residents dependent in activities of daily living	32.3%	32.4%
Percent of residents in a wheelchair	46.4%	53.3%
Percent of residents with dementia (mild to severe)	57.8%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	35.7%	27.5%
Percent of residents with physically abusive behaviour	8.4%	8.4%
Average index of social engagement	2.5	2.7
Percent of residents with low social engagement	57.4%	48.0%
Case mix index	0.56	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	0.0%	11.1%
Percent of residents receiving recreation therapy	10.6%	30.3%
Percent of residents receiving occupational therapy	1.1%	5.5%
Percent of residents receiving depression medication	51.0%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	34.7%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	37.4%	34.9%
Percent of residents taking nine or more medications	42.6%	44.6%
Percent of residents with daily physical restraints	8.7%	6.0%
Percent of residents with falls in the last 30 days	8.1%	12.8%
Percent of residents with a worsened pressure ulcer	4.3%	2.2%
Percent of residents with four or more emergency room visits	1.4%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	n/a	87.5%
Percent of health care workers vaccinated for influenza	32.2%	39.1%
Percent of residents vaccinated for COVID-19	71.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to Heritage Village website