Heritage Village Quick Facts
| Facility | Heritage Village | Service Type | Long-Term Care |
|---|---|---|---|
| Health authority | Fraser Health | Regulation/Legislation | Hospital Act |
| Street address | 7525 Topaz Dr | Accreditation status | Accredited |
| City/postal code | Chilliwack | Accreditation expiry date | October 2022 |
| Phone number | (604) 858-1833 | Contact for complaints | Manager of Operations - Kendall Korda |
| Operator (Type) | Fraser Health (Health Authority) | Phone number of complaint contact | (604) 793-7131 |
| Opened | 1993 | Personal spending account | Yes |
| Councils | Resident Council/Family Council | Visitor parking (cost) | Yes (no fee) |
| Meetings held | Regular Schedule | Average Wait Time | From 1 to 727 days, with an average of 85 days |
| Current language(s) spoken by staff | English, Punjabi | ||
| Indigenous Territory | |||
Source: Facility
| Resident Fees for Personal Services | |||
|---|---|---|---|
| Cable monthly service included | No | Other extra fees | Hairdressing services, foot care, nurse etc. |
| Telephone monthly service included | No | ||
| Internet monthly service included | No | ||
Source: Facility
| Beds (March 31, 2022) | Room Configuration (March 31, 2022) | ||
|---|---|---|---|
| Private beds (not publicly funded) | 0 | Single Occupancy | 64 |
| Publicly funded beds (short and long-term) | 100 | Double Occupancy | 12 |
| Total beds | 100 | Other Occupancy | 3 |
Source: 1. Ministry of Health, 2. Facility
| Contracted Services | |||
|---|---|---|---|
| Professional nursing services | No | Housekeeping services | Yes |
| Non-regulated services (care aides) | No | Plant/building maintenance | Yes |
| Food services provided by | Operator | Food prepared and cooked on site | Yes |
Source: Facility
| Funding | 2020/21 | 2021/22 |
|---|---|---|
| Total direct care hours (hours per resident per day) 1 | 3.52 | 3.52 |
| Nursing care hours (hours per resident per day) | 3.08 | 3.08 |
| Registered Nurse (hours per resident per day) | 0.23 | 0.23 |
| Licensed Practical Nurse (hours per resident per day) | 0.60 | 0.60 |
| Care Aide (hours per resident per day) | 2.25 | 2.25 |
| Allied health hours (hours per resident per day) | 0.44 | 0.44 |
| Food costs per resident per day (actual cost) 2 | $7.19 | $8.75 |
| Facility per diem rate2 | n/a | n/a |
Source: 1. Ministry of Health, 2. Health Authority
| Licensing (2021/22) | |||
|---|---|---|---|
| Complaints, 2021/22 | |||
| Number of licensing complaints | 2 | Number substantiated licensing complaints | 0 |
| Incidents, 2021/22 | Total Number |
Per 100 beds | Total Number |
Per 100 beds | |||
|---|---|---|---|---|---|---|---|
| Facility | B.C. | Facility | B.C. | ||||
| Disease outbreak or occurrence | 0 | 0.0 | 0.8 | Medication error with adverse event | 0 | 0.0 | 0.3 |
| Abuse / neglect | 0 | 0.0 | 1.3 | Missing or wandering person | 0 | 0.0 | 1.0 |
| Fall with injury / Adverse event | 13 | 13.0 | 9.2 | Other injury | 1 | 1.0 | 2.0 |
| Food or other poisoning | 0 | 0.0 | 0.1 | Aggressive behaviour | 1 | 1.0 | 4.6 |
| Unexpected illness | 15 | 15.0 | 20.3 | Attempted suicide | 0 | 0.0 | 0.1 |
| Expected death | 38 | 38.0 | 26.8 | Other - clinical | 1 | 1.0 | 0.8 |
| Unexpected death | 0 | 0.0 | 0.8 | Other - service delivery | 0 | 0.0 | 1.4 |
| Inspections | |||
|---|---|---|---|
| Risk Rating | Low | Risk Score | 11 |
| Number of Inspections | 2 | Number of licensing infractions found | 7 |
| Licensing Infractions | |||
|---|---|---|---|
| Licensing | 0 | Nutrition & food services | 0 |
| Physical facility, equipment & furnishings | 1 | Medication | 0 |
| Staffing | 0 | Program | 0 |
| Policies & procedures | 2 | Records & reporting | 1 |
| Care & supervision | 2 | Resident Bill of Rights | 0 |
| Hygiene & communicable disease control | 1 | Other | 0 |
Source: Health Authority
| Resident Profile (2021/22) | Facility | B.C. |
|---|---|---|
| Average age of population | 81 | 83 |
| Percent female | 66.4% | 63.2% |
| Percent 85 years or older | 44.1% | 53.4% |
| Percent younger than 65 years | 8.9% | 5.8% |
| Average length of stay (days) | 1,304 | 855 |
| Percent of residents diagnosed with depression | 13.4% | 23.3% |
| Percent of residents dependent in activities of daily living | 28.9% | 32.0% |
| Percent of residents in a wheelchair | 47.8% | 52.8% |
| Percent of residents with dementia (mild to severe) | 58.4% | 63.3% |
| Percent of residents with severe cognitive impairment (includes severe dementia) | 34.4% | 27.9% |
| Percent of residents with physically abusive behaviour | 11.0% | 8.8% |
| Average index of social engagement | 2.2 | 2.7 |
| Percent of residents with low social engagement | 60.1% | 49.3% |
| Case mix index | 0.56 | 0.58 |
Source: Canadian Institute for Health Information
| Care Services & Quality Indicators (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents receiving physical therapy | 0.3% | 10.9% |
| Percent of residents receiving recreation therapy | 15.1% | 30.1% |
| Percent of residents receiving occupational therapy | 0.7% | 5.7% |
| Percent of residents receiving depression medication | 50.2% | 51.3% |
| Percent of residents taking antipsychotic drugs without a diagnosis of psychosis | 35.4% | 27.3% |
| Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis | 39.3% | 34.0% |
| Percent of residents with daily physical restraints | 10.0% | 6.4% |
| Percent of residents with falls in the last 30 days | 13.7% | 12.9% |
| Percent of residents with a worsened pressure ulcer | 3.5% | 2.2% |
Source: Canadian Institute for Health Information
| Vaccination Coverage (2021/22) | Facility | B.C. |
|---|---|---|
| Percent of residents vaccinated for influenza | n/a | 90.2% |
| Percent of health care workers vaccinated for influenza | 50.6% | 53.7% |
| Percent of residents vaccinated for COVID-19 | 86.4% | 92.6% |
Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility