Seniors Advocate branding logo Seniors Advocate branding logo mobile
Skip to navigation Skip to Contents Skip to Accessibility Statement
1-877-952-3181
Menu

October 2022

Facility Heritage Village Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 7525 Topaz Dr Accreditation status Accredited
City/postal code Chilliwack Accreditation expiry date October 2022
Phone number (604) 858-1833 Contact for complaints Manager of Operations - Kendall Korda
Operator (Type) Fraser Health (Health Authority) Phone number of complaint contact (604) 793-7131
Opened 1993 Personal spending account Yes
Councils Resident Council/Family Council Visitor parking (cost) Yes (no fee)
Meetings held Regular Schedule Average Wait Time From 1 to 727 days, with an average of 85 days
Current language(s) spoken by staff English, Punjabi
Indigenous Territory

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees Hairdressing services, foot care, nurse etc.
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 64
Publicly funded beds (short and long-term) 100 Double Occupancy 12
Total beds 100 Other Occupancy 3

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance Yes
Food services provided by Operator Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.52 3.52
Nursing care hours (hours per resident per day) 3.08 3.08
Registered Nurse (hours per resident per day) 0.23 0.23
Licensed Practical Nurse (hours per resident per day) 0.60 0.60
Care Aide (hours per resident per day) 2.25 2.25
Allied health hours (hours per resident per day) 0.44 0.44
Food costs per resident per day (actual cost) 2 $7.19 $8.75
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 2 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 0 0.0 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 13 13.0 9.2 Other injury 1 1.0 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 1 1.0 4.6
Unexpected illness 15 15.0 20.3 Attempted suicide 0 0.0 0.1
Expected death 38 38.0 26.8 Other - clinical 1 1.0 0.8
Unexpected death 0 0.0 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating Low Risk Score 11
Number of Inspections 2 Number of licensing infractions found 7
Licensing Infractions
Licensing 0 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 0
Staffing 0 Program 0
Policies & procedures 2 Records & reporting 1
Care & supervision 2 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 81 83
Percent female 66.4% 63.2%
Percent 85 years or older 44.1% 53.4%
Percent younger than 65 years 8.9% 5.8%
Average length of stay (days) 1,304 855
Percent of residents diagnosed with depression 13.4% 23.3%
Percent of residents dependent in activities of daily living 28.9% 32.0%
Percent of residents in a wheelchair 47.8% 52.8%
Percent of residents with dementia (mild to severe) 58.4% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 34.4% 27.9%
Percent of residents with physically abusive behaviour 11.0% 8.8%
Average index of social engagement 2.2 2.7
Percent of residents with low social engagement 60.1% 49.3%
Case mix index 0.56 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 0.3% 10.9%
Percent of residents receiving recreation therapy 15.1% 30.1%
Percent of residents receiving occupational therapy 0.7% 5.7%
Percent of residents receiving depression medication 50.2% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 35.4% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 39.3% 34.0%
Percent of residents with daily physical restraints 10.0% 6.4%
Percent of residents with falls in the last 30 days 13.7% 12.9%
Percent of residents with a worsened pressure ulcer 3.5% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza n/a 90.2%
Percent of health care workers vaccinated for influenza 50.6% 53.7%
Percent of residents vaccinated for COVID-19 86.4% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility