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October 2022

Facility Eagle Ridge Manor - Port Moody Service Type Long-Term Care
Health authority Fraser Health Regulation/Legislation Hospital Act
Street address 475 Guildford Way Accreditation status Unknown
City/postal code Port Moody Accreditation expiry date not available
Phone number (604) 469-3211 Contact for complaints Clinical Service Manager
Operator (Type) Fraser Health (Health Authority) Phone number of complaint contact (604) 469-3213
Opened 1994 Personal spending account Yes
Councils Resident & Family Council (combined) Visitor parking (cost) Yes (fee charged)
Meetings held Regular Schedule Average Wait Time From 1 to 133 days, with an average of 17 days
Current language(s) spoken by staff English, Mandarin, French, Punjabi, Cantonese
Indigenous Territory Coast Salish Peoples

Source: Facility

Resident Fees for Personal Services
Cable monthly service included No Other extra fees n/a
Telephone monthly service included No
Internet monthly service included No

Source: Facility

Beds (March 31, 2022) Room Configuration (March 31, 2022)
Private beds (not publicly funded) 0 Single Occupancy 29
Publicly funded beds (short and long-term) 75 Double Occupancy 18
Total beds 75 Other Occupancy 0

Source: 1. Ministry of Health, 2. Facility

Contracted Services
Professional nursing services No Housekeeping services Yes
Non-regulated services (care aides) No Plant/building maintenance No
Food services provided by Outside Contractor Food prepared and cooked on site Yes

Source: Facility

Funding 2020/21 2021/22
Total direct care hours (hours per resident per day) 1 3.70 3.70
Nursing care hours (hours per resident per day) 3.28 3.28
Registered Nurse (hours per resident per day) 0.30 0.30
Licensed Practical Nurse (hours per resident per day) 1.05 1.05
Care Aide (hours per resident per day) 1.93 1.93
Allied health hours (hours per resident per day) 0.42 0.42
Food costs per resident per day (actual cost) 2 $6.71 $9.31
Facility per diem rate2 n/a n/a

Source: 1. Ministry of Health, 2. Health Authority

Licensing (2021/22)
Complaints, 2021/22
Number of licensing complaints 2 Number substantiated licensing complaints 0
Incidents, 2021/22 Total
Number
Per 100 beds Total
Number
Per 100 beds
Facility B.C. Facility B.C.
Disease outbreak or occurrence 2 2.7 0.8 Medication error with adverse event 0 0.0 0.3
Abuse / neglect 0 0.0 1.3 Missing or wandering person 0 0.0 1.0
Fall with injury / Adverse event 2 2.7 9.2 Other injury 0 0.0 2.0
Food or other poisoning 0 0.0 0.1 Aggressive behaviour 0 0.0 4.6
Unexpected illness 14 18.7 20.3 Attempted suicide 1 1.3 0.1
Expected death 47 62.7 26.8 Other - clinical 0 0.0 0.8
Unexpected death 2 2.7 0.8 Other - service delivery 0 0.0 1.4
Inspections
Risk Rating Medium Risk Score 16
Number of Inspections 4 Number of licensing infractions found 10
Licensing Infractions
Licensing 1 Nutrition & food services 0
Physical facility, equipment & furnishings 1 Medication 1
Staffing 0 Program 0
Policies & procedures 2 Records & reporting 3
Care & supervision 1 Resident Bill of Rights 0
Hygiene & communicable disease control 1 Other 0

Source: Health Authority

Resident Profile (2021/22) Facility B.C.
Average age of population 85 83
Percent female 67.1% 63.2%
Percent 85 years or older 57.1% 53.4%
Percent younger than 65 years 3.9% 5.8%
Average length of stay (days) 929 855
Percent of residents diagnosed with depression 21.9% 23.3%
Percent of residents dependent in activities of daily living 63.8% 32.0%
Percent of residents in a wheelchair 75.1% 52.8%
Percent of residents with dementia (mild to severe) 58.9% 63.3%
Percent of residents with severe cognitive impairment (includes severe dementia) 15.1% 27.9%
Percent of residents with physically abusive behaviour 0.4% 8.8%
Average index of social engagement 5.0 2.7
Percent of residents with low social engagement 10.9% 49.3%
Case mix index 0.62 0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2021/22) Facility B.C.
Percent of residents receiving physical therapy 0.0% 10.9%
Percent of residents receiving recreation therapy 50.9% 30.1%
Percent of residents receiving occupational therapy 3.0% 5.7%
Percent of residents receiving depression medication 42.3% 51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis 27.4% 27.3%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis 28.5% 34.0%
Percent of residents with daily physical restraints 3.3% 6.4%
Percent of residents with falls in the last 30 days 3.8% 12.9%
Percent of residents with a worsened pressure ulcer 1.4% 2.2%

Source: Canadian Institute for Health Information

Vaccination Coverage (2021/22) Facility B.C.
Percent of residents vaccinated for influenza n/a 90.2%
Percent of health care workers vaccinated for influenza 53.5% 53.7%
Percent of residents vaccinated for COVID-19 95.4% 92.6%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Health Authority; 4. Facility