The Gardens at Qualicum Beach

Facility	The Gardens at Qualicum Beach	Service Type	Long-Term Care
Health authority	Vancouver Island Health	Regulation/Legislation	Community Care & Assisted Living Act
Street address	650 Berwick Road North	Accreditation status	Accredited
City/postal code	Qualicum Beach/V9K2T8	Accreditation expiry date	not available
Phone number	(250) 752-2818	Contact for complaints	General Manager
Operator (Type)	The Care Group BC (For Profit)	Phone number of complaint contact	(250) 738-2250
Opened	2006	Personal spending account	Yes
Councils	Resident Council, Family Council	Visitor parking (cost)	Yes (no fee)
Meetings held	Regular Schedule	Co-located with an assisted living residence	Yes
Wait Time	From 9 to 418 days, with an average of 162 days
Current language(s) spoken by staff	English, French, German
Indigenous Territory	Coast Salish peoples and Qualicum First Nation

Source: 1. Facility; 2. Health Authority; 3.Ministry of Health

Resident Fees for Personal Services
Cable monthly service included	No	Other extra fees	Clothing labelling fee
Telephone monthly service included	No
Internet monthly service included	No

Source: Facility

Beds (as of March 31, 2023)		Room Configuration (excluding short-stay beds) (as of March 31, 2023)
Private beds (not publicly funded)	13	Single Occupancy	82
Publicly funded beds (short and long-term)	87	Double Occupancy	9
Total beds	100	Other Occupancy	0

Source: 1. Ministry of Health; 2. Facility

Contracted Services
Professional nursing services	Yes	Housekeeping services	Yes
Non-regulated services (care aides)	Yes	Plant/building maintenance	Yes
Food services provided by	Outside Contractor	Food prepared and cooked on site	Yes

Source: Facility

Funding	2021/22	2022/23
Total direct care hours (hours per resident per day)	3.12	3.36
Nursing care hours (hours per resident per day)	2.78	3.00
Registered Nurse (hours per resident per day)	0.24	0.23
Licensed Practical Nurse (hours per resident per day)	0.54	0.52
Care Aide (hours per resident per day)	2.00	2.24
Allied health hours (hours per resident per day)	0.34	0.36
Food costs per resident per day (actual cost)	$8.33	$8.12
Facility per diem rate	$265.63	$279.19
Monthly client rate for publicly funded bed (single)	From $1,237 to $3,576 with an average of $2,003	From $1,338 to $3,847 with an average of $2,271

Source: 1. Ministry of Health; 2. Health Authority

Licensing, 2022/23
Complaints
Number of licensing complaints	5	Number of substantiated licensing complaints	1

Incidents	Total Number	Per 100 beds			Total Number	Per 100 beds
Incidents	Total Number	Facility	B.C.		Total Number	Facility	B.C.
Disease outbreak or occurrence	2	2.0	0.9	Medication error with adverse event	0	0.0	0.3
Abuse / neglect	1	1.0	0.8	Missing or wandering person	0	0.0	0.7
Fall with injury/adverse event	7	7.0	8.6	Other injury	3	3.0	1.9
Food or other poisoning	0	0.0	0.1	Aggressive behaviour	1	1.0	3.7
Unexpected Illness	4	4.0	21.0	Attempted suicide	0	0.0	0.1
Expected death	18	18.0	25.5	Other - clinical	0	0.0	0.8
Unexpected death	0	0.0	0.7	Other - service delivery	0	0.0	0.7

Inspections
Risk Rating	Medium	Risk Score	16
Number of Inspections	1	Number of licensing infractions found	10

Licensing Infractions
Licensing	0	Nutrition & food services	2
Physical facility, equipment & furnishings	1	Medication	1
Staffing	3	Program	0
Policies & procedures	1	Records & reporting	1
Care & supervision	0	Resident Bill of Rights	1
Hygiene & communicable disease control	0	Other	0

Source: Health Authority

Resident Profile (2022/23)	Facility	B.C.
Average age of population	85	83
Percent female	66.0%	63.3%
Percent 85 years or older	63.5%	52.8%
Percent younger than 65 years	2.1%	5.6%
Average length of stay (days)	920	817
Percent of residents diagnosed with depression	20.6%	22.9%
Percent of residents dependent in activities of daily living	31.9%	32.4%
Percent of residents in a wheelchair	46.9%	53.3%
Percent of residents with dementia (mild to severe)	64.4%	62.9%
Percent of residents with severe cognitive impairment (includes severe dementia)	23.1%	27.5%
Percent of residents with physically abusive behaviour	9.7%	8.4%
Average index of social engagement	2.5	2.7
Percent of residents with low social engagement	57.5%	48.0%
Case mix index	0.58	0.58

Source: Canadian Institute for Health Information

Care Services & Quality Indicators (2022/23)	Facility	B.C.
Percent of residents receiving physical therapy	18.1%	11.1%
Percent of residents receiving recreation therapy	45.3%	30.3%
Percent of residents receiving occupational therapy	0.3%	5.5%
Percent of residents receiving depression medication	40.0%	51.3%
Percent of residents taking antipsychotic drugs without a diagnosis of psychosis	20.8%	27.9%
Percent of residents taking antipsychotic drugs with or without a diagnosis of psychosis	25.1%	34.9%
Percent of residents taking nine or more medications	40.3%	44.6%
Percent of residents with daily physical restraints	6.6%	6.0%
Percent of residents with falls in the last 30 days	15.9%	12.8%
Percent of residents with a worsened pressure ulcer	2.0%	2.2%
Percent of residents with four or more emergency room visits	0.0%	1.4%

Source: 1. Canadian Institute for Health Information; 2. Health Authority

Vaccination Coverage (2022/23)	Facility	B.C.
Percent of residents vaccinated for influenza	97.0%	87.5%
Percent of health care workers vaccinated for influenza	64.6%	39.1%
Percent of residents vaccinated for COVID-19	94.0%	84.0%

Source: 1. BC Centre for Disease Control; 2. Ministry of Health; 3. Facility

Link to web page
Go to The Gardens at Qualicum Beach website